This article is more than 7 years old. Two of the most influential tech innovations that rocketed into our daily lives in the last several years are virtual digital assistants and online chatbots.

Using research and writing skills from her academic background, Lauren prior… The best virtual assistant services can lighten ...

The future of customer service is less about the people than it is the sound of a person or the virtual image of an individual. Humans are just so inefficient. But they can be improved, too, through ...

Virtual assistants can elevate the customer experience. Here’s a primer on the different virtual assistant types and how they can best assist your customers. Customers today expect more from the ...

A decentralized company that is globally and intelligently connected, one whose employees can work from anywhere, whose customers and partners can succeed from anywhere, and whose definition of ...

There’s no definitive choice when deciding between chatbots and virtual assistants for your customer service strategy. The best option depends on your specific needs. Both chatbots and virtual ...