A study from The Washington Post found that AI chatbots including ChatGPT, Claude and Grok all showed varying degrees of left-leaning political bias.

A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical examples here. Imagine a world where your call center operates smoothly ...

You can create your own Gems — or chatbots — to help you plan gardens, edit your writing, create workout routines, and more. You can create your own Gems — or chatbots — to help you plan gardens, edit ...

Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. We’ve all heard the expression, “You never get a second chance to make a ...

Covariant, a robotics start-up, is designing technology that lets robots learn skills much like chatbots do. By combining camera and sensory data with the enormous amounts of text used to train ...

What if I told you that the line between human and machine is blurring faster than we thought possible? The rise of AI forces us to tackle existential questions once confined to science fiction. One ...

ChatGPT, Copilot, and DeepSeek recommended that women and Black individuals save more money in emergency funds than white men ...

With 1 in 4 Israelis likely to ask AI for voting guidance, a tech startup tests how leading models handle such queries, warns ...

More and more people are using artificial intelligence chatbots and there have been some troubling stories about some of those interactions. Kashmir Hill, technology reporter for The New York Times, ...

Are chatbots changing social morality? Changes in social morality refer to changes in what people believe to be good and bad or right and wrong. Among the many ethical questions raised by chatbot ...